Privacy Policy

At PlanArty, we are committed to protecting your privacy and safeguarding your personal, business, and financial information.

We will always collect your Personal Information by fair and lawful means (for example, when you engage us to provide services, use the website, or speak to a PlanArty representative). We collect Personal Information directly from you, or indirectly from third-party sources as otherwise permitted by applicable law.

This Privacy Policy governs the manner in which Our Company, collects, uses, maintains, and discloses information collected from users of the www.planarty.com website and its tool. This privacy policy applies to the Site and all and services offered by it.

Protection of your personal data is important to us

We are delighted with your interest in our services and website and want you to feel safe when you visit our websites, even with regard to the protection of your personal data. We take the protection of your personal data very seriously.

We do not share personal information you have provided to us without your consent, unless:
  • doing so is appropriate to carry out your own request;
  • we believe it’s needed to enforce our Terms of Service, or that is legally required;
  • we believe it’s needed to detect, prevent or address fraud, security, or technical issues;
  • otherwise protect our property, legal rights, or that of others.

Personal identification information

Generally, our intent is to collect only the personal data that is provided to us so that we can offer information and/or services. Please review this Privacy Policy to learn more about how we collect, use, share, protect and process the personal data that we have obtained.

Information We Collect

When the User registers for and uses PlanArty, he is providing us with information, which we collect. This information may include your name, billing and mailing address, email address, phone number, and credit card information. Information from your use of Services: This information may include IP Address, location information, date and time, browser type, and any other action you might have taken to use and while using the Service. This information is confidential, which means that it will not be accessible to other parties.

Purpose of personal data

Website
We will use the information we collect via our Websites:
  • To administer our Website, our events and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
  • To improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
  • For trend monitoring, marketing, and advertising;
  • For purposes made clear to you at the time you submit your information – for example, to fulfill your request for a demo, to provide you with access to one of our Services or to provide you with information you have requested about our Services; and
  • As part of our efforts to keep our Website secure.
Services
  • To create your account.
  • To bill you for services.
  • To provide customer support.
  • To better understand your needs and interests.
  • To send newsletters.
  • To personalize your experience.
  • To improve our Service.
  • To send you updates and alerts and to contact you about your account.
  • Send customers technical alerts, updates, security notifications, and administrative communications.
  • Investigate and prevent fraudulent activities, unauthorized access to the Services, and other illegal activities; and
  • For any other purposes about which we notify customers and users.

We use your Personal Information in this context based on the contract that we have in place with you or our legitimate interest for security purposes (e.g. the prevention and investigation of fraudulent activities). Personal Information will be deleted based on the terms of the contract. You can exercise your rights regarding your personal information by filling out the web forms.

If you no longer wish to receive our newsletters, you may refuse by mailing our PlanArty support at contact@planarty.com or simply hit the unsubscribe button from the email.

Web browser cookies

Our Site does not use "cookies" to enhance the User experience.

Sharing of Data

We don’t share your personal information with third parties. Only aggregated, anonymized data is periodically transmitted to external services to help us improve the Contently Website and service. We currently use Google Analytics (traffic analysis, SEO optimization), Facebook pixel, SendInBlue (mailing list management), LiveAgent (support)

Google Analytics

We use a tool called “Google Analytics” to collect information about the use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. The Google Analytics - privacy policy can be found under https://policies.google.com/privacy?hl=en

Facebook Pixel

Facebook Custom Audiences / Conversion (“Facebook Pixel”)

This website uses the so-called "Facebook Pixel" of the social network "Facebook" for the following purposes:

Facebook (website) Custom Audiences

We use the Facebook pixel for remarketing purposes to be able to contact you again within 180 days. This allows us to display interest-based advertisements ("Facebook Ads") to users of the website when they visit the social network "Facebook" or other websites also using this tool. In this way, we pursue the interest in displaying advertisements that are of interest to you in order to make our website or offers more interesting for you.

We also use the Facebook Pixel to ensure that our Facebook Ads match the potential interest of users and are not annoying. With the help of the Facebook Pixel, we can track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").

Due to the marketing tools used, your browser automatically establishes a direct connection with the Facebook server as soon as you have agreed to the use of cookies requiring your consent. Through the integration of the Facebook pixel, Facebook receives the information that you have called up the corresponding website of our internet presence or clicked on an advertisement from us. If you are registered with a Facebook service, Facebook can assign the visit to your account.

The processing of this data by Facebook takes place within the framework of Facebook's data policy. Special information and details about the Facebook pixel and its functionality can also be found in the Facebook help area.

AWS servers

PlanArty is hosted on Amazon Web Services virtual servers AWS has announced that it is fully GDPR compliant ( https://aws.amazon.com/blogs/security/all-aws-services-gdpr-ready/), and its website lists the rigorous international standards that AWS applies to ensure data privacy. AWS privacy policy can be accessed on https://aws.amazon.com/privacy/

SendInBlue

SendInBlue provides a marketing platform that allows clients to reach their customers, to understand how their customers interact with those communications and other content, and to customize marketing based on their customers’ interests. SendInBlue is committed to GDPR compliance: https://www.sendinblue.com/gdpr/

Live Agent

LiveAgent is committed to privacy, security, compliance, and transparency. This approach includes supporting our customers’ compliance with EU data protection requirements, including those set out in the General Data Protection Regulation (GDPR), which became enforceable on May 25th, 2018. Live Agent privacy policy you can find on https://www.liveagent.com/security-privacy-policy/

How we protect your information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, and data stored on our Site and Servers.

Data security and integrity

Our Company has reasonable security policies and procedures in place to protect personal data from unauthorized loss, misuse, alteration, or destruction. Despite our best efforts, however, security cannot be absolutely guaranteed against all threats. To the best of our ability, access to your personal data is limited to those who have a need to know. Those individuals who have access to personal data are required to maintain the confidentiality of such information. We follow generally accepted industry standards to protect your information, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, however, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. When you enter sensitive information (such as credit card number) on our order form, we encrypt the transmission of that information using secure socket layer technology (SSL)

Users rights

What Rights Do You Have Regarding Your Personal Data?

You have certain rights with respect to your Personal Data, including those set forth below. For more information about these rights, or to submit a request, please email contact@planarty.com Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include Personal Data, if necessary, to verify your identity and the nature of your request.

  • Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. You can also access certain of your Personal Data by emailing us at contact@planarty.com
  • Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement Personal Data by emailing us at gdpr@planarty.com
  • Erasure: You can request that we erase some or all of your Personal Data from our systems.
  • Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.
  • Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
  • Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.
  • Restriction of Processing: You can ask us to restrict further processing of your Personal Data.
  • Right to File Complaint: You have the right to lodge a complaint about our practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.

You can make a request or exercise these rights by contacting our PlanArty support team at contact@planarty.com and we will make all reasonable and practical efforts to comply with your request, so long as it is consistent with applicable law and professional standards.

Data Protection Officer

To communicate with our Data Protection Officer, please email: contact@planarty.com

Identifying the data controller and processor

Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. In general, the Customer is the controller of Customer Data. In general, Planarty is the processor of Customer Data and the controller of Other Information.

Changes to this privacy policy

Planarty may change this Privacy Policy from time to time. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services or business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, PlanArty will provide additional notice, such as via email or through the Services. If you disagree with the changes to this Privacy Policy, you should deactivate your Services account. Contact the Customer if you wish to request the removal of Personal Data under their control.

Acceptance of these terms

By using this Site, the User signifies his acceptance of this policy and terms of service. If the User does not agree to this policy, please do not use our Site.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site please contact us at contact@planarty.com